Optum print products are returnable in an undamaged sellable condition by the dates outlined below:
Optum Coding Solutions Print Products with 2017 in the title:
Return Authorization Request Due: November 15th, 2017
Must be returned to the warehouse by November 30th, 2017
Optum Coding Solutions Print Updateable Binder Products:
Must be returned to the warehouse within ninety days of receipt
Optum print products that fall outside of regular annual publication dates will be due back prior to new edition publication.
AMA CPT® brand items are returnable in an undamaged sellable condition by the dates outlined below:
2017 AMA CPT® Codebooks:
Return Authorization Request Due: June 16th, 2017
Must be returned to the warehouse by June 30th, 2017
Electronic Coding Solutions products can be returned within 60 days.
Please contact customer service of Optum for a return authorization number; credit will not be issued and returns will not be accepted without an official return authorization number.
Return authorization numbers must be included with all returns, any products returned after 60 days from day of request will be cancelled.
Credits for returned product will be issued once items have arrived in a sellable condition. Credits are applied by reseller request to open invoices or can be refunded if all invoices are paid.
Optum is committed to excellent customer service and satisfaction. 100% Money-Back Guarantee ensures your complete satisfaction with your purchase. Please contact us directly if you receive product with errors or quality issues, or if you have concerns with our products meeting expectations.
Return address is:
Cenveo – Hurlock Warehouse # 2
Attn: Optum360 / Partner Returns
4810 Williamsburg Rd.
Hurlock, MD. 21643
PH # 410-943-8091